A pattern we have recognized over the years with organizations is that they treat most forms of professional development for staff as a luxury. After all, in most cases it gets booked as overhead and overhead is bad, right?
As it relates to your back office business systems, this often leads to one or more of the following symptoms:
- There’s nothing in the budget to cover training for your team
- No one has had training on any system since it was first implemented
- New staff are “trained” by their predecessor or coworkers
- A majority of the systems’ capabilities remain unused because the team is ill-equipped to teach themselves
As this recent article in Nonprofit Quarterly points out, investment in the overall infrastructure of the organization (which includes professional development for the staff) should not be viewed as a luxury, but rather as essential foundational investment. That professional development should cover a diverse set of skills including best practices, compliance, technology and governance.
Strong organizational infrastructure provides the framework for improved program efficiency, smart growth, stronger decision processes and reduced business risk.
JMT works hard to provide a diverse set of technology and best practices training options to our clients through our Extended Value Plan (EVP) program, regional classroom training on and online training classes. Further, we provide consulting on business process best practices for our clients both during the initial implementation and as organizations grow and evolve to insure that they get the most out of their technology investment.